For all its fuzziness, service oriented architectures (SOAs) will excel in letting employees make changes and configure new applications without touching a single line of code.

The beauty of SOA lies in the fact that SOAs will hide all the complexity from the end user, even though the actual application crosses multiple physical servers and applications. The video below demonstrates how a business user can diagnose a problem and make changes in the company's workflow with a few clicks. Three years ago he would have been unable to diagnose the problem as fast as he does now, and changing the workflow probably would have been a manual process.